New Work makes it a fact that users no longer just work in an office, but in their home offices and/or in other off-site locations. In addition, the expectations of users have changed. Today, IT services are expected function like online shopping: Requested today, delivered soon after. Similarly, the proportion of the use of cloud applications is growing. All this placing additional demands on managing your IT. The good news: The Deskcenter Management Suite, enables management control and IT security as well as compliance over your remote assets, also allowing for optimal services – no matter for where and when.
Users and IT are joint beneficiaries
Inspiring users with efficient services creates user satisfaction.
IT has a complete view and control of all assets, their status, security, compliance and eligibility at all times.
The above allows to continuously optimize IT costs and streamline IT processes, freeing up IT resources.
Automated documentation and monitored licensing ensures internal and legal compliance.
Global control over your IT infrastructure
Deskcenter’s holistic IT Asset Management Suite offers you the all-round efficient management of your Digital Workspaces. Here’s how and why
Excellent service delights users
Employees often measure the quality of their IT by the accessibility and availability of their assets and applications as well as by the efficiency of services provided. A self-service portal with a comprehensive knowledge base helps in several ways. Problems are solved more quickly, getting users productive again sooner. And when it comes to requesting new software, a new printer or other services, the best IT help desk is the one you don’t have to use at all, if these things are provided via a self-service portal.
Complete transparency, no matter where
Out of sight, out of mind? No so! The detailed discovery and inventory of all assets delivers the basis for managing distributed and hybrid IT landscapes. Centralized management of all asset data, contracts, documents and licenses gives you full monitoring control over all assets that reside and act on your network.
Enhanced IT security
Cybersecurity will remain a continuing step-ahead challenge. This makes it all the more important to identify and close security gaps as quickly as possible, scanning your entire IT infrastructure for vulnerabilities and roll out patches and/or changes as quickly as possible. An automated deployment lets you keep all assets up to date without with minimal possible efforts. By targeted, remotely enabled deletion of data, you can put a stop to loss of confidential data through for example unauthorized apps or lost mobile assets.
Optimizing IT costs
Expensive licenses that go unused. Lengthy packaging and testing of new software updates. Tedious report generation for audits. These and many more items tie up valuable resources and strain IT budget. Standardized and automated processes within Deskcenters IT Asset Management will optimize time, cost and effort, allowing these to be expended on other important projects.
Best possible compliance
Deskcenter ensures your license compliance as well as audit readiness at any time. It helps prevent users from installing unauthorized software, creating a potentially dangerous and unmanaged shadow IT. Deskcenter ITAM managing your Digital Workspaces also document which vulnerabilities have been identified and addressed in your remote IT infrastructure, supporting process and legal compliance.
What our costumers say
Building Blocks for remote Digital Workspaces
Inventory & Lifecycle Management
A complete discovery of all IT assets is the basis for managing the entire asset inventory and its associated commercial data. With Deskcenter, you consolidate all relevant data on hardware and software in one asset management suite. It creates the foundation to minimize costs and optimal IT investments. An optimal starting block for a comprehensive endpoint and asset lifecycle management.
Software Management
Automated deployment, provisioning and installation, repair or uninstallation of any software asset is a trump card for managing remote digital workspaces. Be it operating systems, apps or firmware, updates or patches, servers, PCs, or mobile devices, distributed infrastructures are workflow managed, centrally and rule-based. The Deskcenter AppCloud Service automates your packaging and testing, making software deployments much more efficient.
License Management
Deskcenter bundles all information, contracts and documents relating to your purchased licenses. It allows any time to compare the license usage rights with the results of the completed, automated asset inventory, giving you compliance comfort. In combination with the License Management, Deskcenter Application Metering helps you to optimize your budget use. It records and documents which software is executed by which end device - whether on-premise or in the cloud. Unused software is easily identified and can be reassigned back to the license pool or straight away to other users.
Service Management
Efficient service starts with an integrated help desk system, with defined workflows and rule-based escalations. Relevant resolutions are shared via a knowledge base. And self-service options ensure that users can be served and their problems resolved more quickly, regardless of their location. In addition, the Deskcenter Service Catalogue can be used to offer and provision a wide variety of assets and services, from a mobile device to catering, same as in an online store. That the user’s Digital Workspace no longer feels remote.
Mobile Device Management
From the inventory of mobile device information, to the rollout of policies and applications, to the targeted deletion of software and data in case of loss or theft: Deskcenter offers a comprehensive Enterprise Mobility Management solution for all iOS and Android devices. With it, you can also securely implement BYOD and COPE models.