What exactly is IT service management?
IT service management (ITSM) stands for the most flexible and efficient administration and automation of IT-supported business processes. ITSM should therefore no longer be viewed from a purely technical perspective, but also and above all to maximise service quality. Customer satisfaction and workflow play a big role in offering customers and employees of your company the best possible quality in processes. This improves the profitability of the company, strengthen the management, and gives your company a bigger competitive edge.
Another term used in connection with ITSM is information technology infrastructure library (ITIL), which recommends processes, roles, and terms according to best practices and serves a basis of communication for all employees integrated in your IT services.