The new release 10.6 of DeskCenter Management Suite standardises and accelerates IT service processes and thus improves the quality of the helpdesk. This is achieved through deep integration of the IT helpdesk with the other IT management disciplines – such as licence and asset management, deployment and release management. Because service employees see all of the current information on assets and users immediately from one ticket they can initiate work steps directly, which makes IT support work quicker and easier. Additional innovations in the release provide greater IT security and the economic use of Microsoft Office 365.
DeskCenter is calling companies to rethink their IT: expanding digitalisation is accompanied by new business models and process automation as well as far-reaching changes to managing IT infrastructure. With the four essential components of Software Asset Management (SAM) – discovery, cybersecurity, compliance and automation – the IT has the means to complete the move from tool-led to process-led SAM and thus design the value-led transformation of the company. At the same time, consistent implementation of DeskCenter SAM 4.0 ensures ongoing process and cost optimisations.