The new release 10.6 of DeskCenter Management Suite standardises and accelerates IT service processes and thus improves the quality of the helpdesk. This is achieved through deep integration of the IT helpdesk with the other IT management disciplines – such as licence and asset management, deployment and release management. Because service employees see all of the current information on assets and users immediately from one ticket they can initiate work steps directly, which makes IT support work quicker and easier. Additional innovations in the release provide greater IT security and the economic use of Microsoft Office 365.
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