To record the hardware and software inventory as well as the licences, the local authority relied on a self-programmed inventory tool. But this had reached its limits over time: the volume of information could no longer be managed reliably and clearly managed. In parallel to the search for a new inventorisation solution, the specialist departments worked on introducing the citizen service helpdesk system.
The Swiss Association for Standardization (SNV) is the direct representative for global (via the ISO) and European standards (via CEN) in Switzerland and is also a hub for numerous other national and international standardization networks. It acts on behalf of Swiss business and society and represents their interests. Since 2013 the SNV has successfully managed its IT environment with Deskcenter Management Suite.
To guarantee a trouble-free service of the IT infrastructure and to handle an effective system management for more than 1,100 clients in Germany and abroad, AirPlus IT specialists were searching for a suitable solution. Different applications were tested intensively. Due to its attractive price, intuitive usability and high functionality, the Deskcenter Management Suite was able to prevail in the areas of inventory, software asset management and deployment.
The Emergency Hospital Berlin is a highly specialised clinic centre. The IT systems and security department is responsible for the hospital’s complete IT infrastructure. This starts with the IT network infrastructure, includes the passive and active components, server storage systems and even reaches the applications and management of the hospital information system. Deskcenter Management Suite has been used successfully at the Emergency Hospital Berlin since 2012.
Salzburg University of Applied Sciences represents a wide range of modern future-oriented courses and is growing strongly. Dr. Ralf Mitteregger, who was once a student at the University, is responsible for the IT, from the data centre to the lecture theatres across a total of three locations. In the interview Dr. Ralf Mitteregger reports on his experience with Deskcenter Management Suite.
The quick provision of software updates and the minimisation of downtimes are essential for the maintenance of the proper operation of Straubing city administration. The prerequisite for this is a service management solution with which the entire IT structure can be optimally supported. The city’s citizens always find a competent contact for their concerns in the town hall. The 500 employees of the city administration are supported by six IT employees with the Deskcenter Management Suite.
The primary function of Enterprise Shared Services (ESS) is to deliver efficient and effective customer-focused services primarily to the Northern Ireland Civil Service (NICS). IT Assist manages more than 20,000 devices for the Northern Ireland Civil Service (NICS) with Deskcenter.
As the market leader in workwear, engelbert strauss is a rapidly expanding company with high demands for the design and function of its products. Personnel growth and the accompanying rising number of IT assets reinforced demand for an innovative IT management solution. In addition to the headquarters in Biebergemünd, the IT is also operating in three other branches, cross-location workflow management was another important criterion.
LHW in Saxony-Anhalt stands for modern flood protection in the region. Its three pillars are precautionary measures, technical flood protection, and strengthening of natural water retention in the catchment. It plans and constructs flood defenses, such as dikes, weirs, sluices, and pumping stations, and develops and implements flood protection concepts. Throughout Saxony-Anhalt, the LHW maintains 2,043 kilometers of first-order watercourses and operates floodgates on the Unstrut and Saale rivers.