The quick provision of software updates and the minimisation of downtimes are essential for the maintenance of the proper operation of Straubing city administration. The prerequisite for this is a service management solution with which the entire IT structure can be optimally supported. The city’s citizens always find a competent contact for their concerns in the town hall. The 500 employees of the city administration are supported by six IT employees with the DeskCenter Management Suite.
The Swiss Association for Standardization (SNV) is the direct representative for global (via the ISO) and European standards (via CEN) in Switzerland and is also a hub for numerous other national and international standardization networks. It acts on behalf of Swiss business and society and represents their interests. Since 2013 the SNV has successfully managed its IT environment with DeskCenter Management Suite.
Different medical disciplines work next to each other at the RHÖN-KLINIKUM Campus Bad Neustadt. Six clinics are directly networked at this location. 12 people are employed in hospital IT and they have points of contact both with hospital IT and medical technology. Lars Kümmeth is responsible for software distribution there. At Campus Bad Neustadt 1,200 clients are currently inventoried with DeskCenter Management Suite.
The Emergency Hospital Berlin is a highly specialised clinic centre. The IT systems and security department is responsible for the hospital’s complete IT infrastructure. This starts with the IT network infrastructure, includes the passive and active components, server storage systems and even reaches the applications and management of the hospital information system. DeskCenter Management Suite has been used successfully at the Emergency Hospital Berlin since 2012.
FOERSTER has been a DeskCenter customer since 2011. In total, seven IT managers manage more than 500 systems at different locations with the DeskCenter Management Suite. Wolfgang Schädle, SC/IT Systems Administrator at Institute Dr. Foerster GmbH & Co. KG reports on the work with the suite and the benefits for the IT department.
In the IT department of the city of Straubing, 11 permanent employees provide user support and ensure seamless operation of the systems. They manage the entire IT infrastructure. To record the hardware and software inventory as well as the licenses, the district relied on a self-programmed inventory tool. Over time, however, this tool reached its limits: The amount of information could no longer be managed reliably and clearly.
The IMO Group manufactures highly specialized slewing rings in market-leading quality at two plants near Nuremberg. Before the implementation of DeskCenter the management and monitoring of IT systems was mainly done manually and with an enormous amount of time by the administrators. There are over 350 systems that should be controlled modernly and be automated with one central solution.
As the market leader in workwear, engelbert strauss is a rapidly expanding company with high demands for the design and function of its products. Personnel growth and the accompanying rising number of IT assets reinforced demand for an innovative IT management solution. In addition to the headquarters in Biebergemünd, the IT is also operating in three other branches, cross-location workflow management was another important criterion.
The Unger Steel Group, as a highly successful company, chose DeskCenter Management Suite in 2016. Since then, they have been managing their IT infrastructure with the software solution provided by their Leipzig-based ITAM solutions provider. In the interview, Herbert Saly, head of IT at Unger, describes the introduction of the solution and how DeskCenter delivers value in day-to-day IT operations.
HEITEC AG, the industrial solution partner, realises projects that require explicit know-how from the most varied of disciplines. The various departments are distributed across 17 locations throughout Germany and around 1,000 employees ensure problem-free customer support. The IT department must also meet the Group’s high-level quality requirements and relies on high-performance solutions and reliable expert knowledge to do so.
To guarantee a trouble-free service of the IT infrastructure and to handle an effective system management for more than 1,100 clients in Germany and abroad, AirPlus IT specialists were searching for a suitable solution. Different applications were tested intensively. Due to its attractive price, intuitive usability and high functionality, the DeskCenter Management Suite was able to prevail in the areas of inventory, software asset management and deployment.
Karin Esslinger has worked at Mondi Bad Rappenau for 19 years and has been using the DeskCentre Management Suite since 2013. At five locations the suite provides the complete management of the IT infrastructure, user administration and budgeting. Karin Esslinger reports on her work with the suite and the benefits for the IT department.
SONAX GmbH develops and produces successful products for vehicle care at Neuburg an der Donau. The 13 employees in the information centre, including Andreas Kaltenstadler, system administrator at Sonax, manage 550 clients throughout the HOFFMANN corporate group at several locations from the Neuburg site. A central IT management solution for inventorisation, user management and audit-proof licence management provide a lasting overview of the software products.
The Volkswagen Group is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group operates 61 production plants in fifteen European countries and a further six countries in the Americas, Asia and Africa. The car models Golf, Golf Plus, Touran and the Tiguan are built in the company’s headquarters Wolfsburg. The Volkswagen Group in Wolfsburg already manages 1.350 clients and 28 helpdesks with DeskCenter Management Suite.
Geislinger GmbH, a global market leader in torsional vibration dampers, chose DeskCenter Management Suite for its complete IT management in 2017. Since then, the Salzburg-based IT managers have completed many administrative tasks from inventorisation to software deployment using the software solution from the Leipzig-based IT management specialists. In the interview, Stefan Zauner, Information Technology Officer at Geislinger, describes his experience with the suite.
Over 100 institutions including 24 hospital locations with over 6,200 beds, 35 residential and care homes with over 3,000 care beds across Germany belong to the AGAPLESION health group. We the hospital group manage around 14,000 systems and 2,200 components – basically everything that has a Windows operating system. Our goal was to create a concurrence in software licence management.
Salzburg University of Applied Sciences represents a wide range of modern future-oriented courses and is growing strongly. Dr. Ralf Mitteregger, who was once a student at the University, is responsible for the IT, from the data centre to the lecture theatres across a total of three locations. In the interview Dr. Ralf Mitteregger reports on his experience with DeskCenter Management Suite.
The primary function of Enterprise Shared Services (ESS) is to deliver efficient and effective customer-focused services primarily to the Northern Ireland Civil Service (NICS). IT Assist manages more than 20,000 devices for the Northern Ireland Civil Service (NICS) with DeskCenter.
The hospital Agatharied GmbH is a non-profit GmbH and employs over 1,000 people. Located in the heart of the district of Miesbach, four hospitals were merged into a central care and health centre in 1998. The main reason for the acquisition of DeskCenter was the relief of the IT department in the IT service area. Another important factor in the selection process was a KPMG-certified solution that would withstand future SAM audits.