Service Management

Imagine a modern day business without ideal customer support. Unheard of right? Also unacceptable is an IT infrastructure without well organized client support. For the IT administrators this means a big responsibility. A professional tool to manage the organization, documentation and daily service requests is essential for them. DeskCenter Helpdesk delivers such a tool that is optimal, handling all support tasks consequently, with a higher turn around in performance resulting in greater employee success.

Helpdesk with Knowledge Base

DeskCenter offers a range of flexible solutions that builds the foundation for a powerful and professional user support. The ITIL conform Helpdesk with comprehensive ticket function allows you to define, run and control IT service processes. The integrated knowledge base guarantees the access to the same information for all users and to provide them for all other users.

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Service Calendar

With the DeskCenter Service Calendar users can effectively handle resource planning. You can set up appointments and assign tasks. These tasks can be analyzed making your work day more transparent and verifiable.

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DeskCenter.Web, the web frontend for DeskCenter Helpdesk, allows end users and service staff to access the Helpdesk functionality through a web browser. They can create Helpdesk tickets, search for information in the Knowledge Base or access inventory data of computers. DeskCenter.Web supports manual login or login via Windows authentication.

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