| Version | Module | New / Bugfix |
| 9.3.2 |
| 9.3.2 | Helpdesk |
A critical bug, that can occur in the user helpdesk after configuring custom fields has been fixed. |
| 9.3.1 |
| 9.3.1 | DeskCenter.Pocket | Not only the process of stocktaking, but also the views of Systems and Components were optimized to render the work with huge amount of data more enjoyable.
|
9.3.1
| DeskCenter.Web | An optional service prevents the IIS from caching the website. This will also speed up the first access to the website significantly. |
| 9.3.1 | Inventory | The default settings for the file scan where changed, so that only exe-Files in the program files folders are scanned. You can still modify the search patterns using the include.cfg file. |
| 9.3.1 | User Interface | The detail windows of Systems and Components now also show the fields network segment, system type, barcode, interface and last scan. The detail windows of Systems and Components now show the correct currency symbol. An error when dialing a number without country code was fixed. |
| 9.3.1 | OS Deployment | Deploying of Windows 7 and Server 2008 R2 with integrated Service Pack is now also possible when customizing the windows components that are to be installed. Providing PE-Images for the PXE Server using WAIK 3.0 together with the WAIK Supplement works again. |
| 9.3 |
| 9.3 | User Interface | When your DeskCenter license is about to expire a warning message will be displayed. The warning message allows you to connect to the DeskCenter homepage, to request an offer. The refresh rate of Helpdesk, Event and Dashboard screen is configurable. It is possible to use the Return-key as well as a double click to trigger the standard-actions for the selected records in all views. For some views in the system details form the sorting was corrected. It is now possible to remove an existing value in dropdown user fields. The bug which slowed down the start of the Windows application has been fixed. |
| | Telephone Monitor | Outgoing and incoming calls will be displayed in the Telephone Monitor. It is possible to initiate a call from the user overview. |
| | OS Deployment | It is possible to initiate OS deployment jobs for multiple computers in a single work step. It is possible to configure a user-defined start menu entry for the PXE-Boot process. Operating system images are created with a certain architecture and are available for rollout with just this architecture. |
| | Software Deployment | You can once more configure the order of software installations when creating a job. The performance of the edit software rules form was optimized. |
| | Patch Management | The status for remaining patches is shown in system details. The functions to open various links of a patch are available again. |
| | Remote Management
| The newest version of Ultra VNC is used; only encrypted connections will be used. A bug which prevented Quickscripts from being executed remotely has been fixed. |
| | Helpdesk
| The simplified selection of users, systems and components was expanded. When editing an incident or a problem the headers tooltip will always show the description text. It is possible to add or remove incidents from a problem in the main Helpdesk view. It is possible to configure an automatic update of the notifications in the User Helpdesk. Some non-logical possibilities to create and move a ticket have been corrected. A bug when calculating the due date has been fixed. The logging of modifications for incidents and problems has been completed. The behavior of locked tickets has been improved. The icon display in the ticket-template was corrected. It is possible to open web links correctly from HTML-Mails now. |
| | DeskCenter Web | Links of Knowledge Based articles are shown in a separate screen. The use of file-attachments and links in the DeskCenter.Web Knowledge Base has been revised. |
| | Licence Management | An online version check and the automated download and installation of the DNA catalogue have been implemented. |
| 9.2.1 |
| 9.2.1 | Telephone Monitor | Improved caller detection. |
| 9.2.1 | User Interface | Position and Status of the telephone monitors windows will be saved. The applications main windows won't get smaller unitentionally on startup. All open windows will be closed automatically on changing the database. An Error was fixed on the full text search for components. |
| 9.2.1 | DeskCenter.Web | The DeskCenter.Web Setup was optimized. |
| 9.2.1 | Reporting | The calculation for planned report mails starts with the given start date. |
| 9.2.1 | Lizenzmanagement | Errors that occur on exporting the inventory will be displayed. |
| 9.2.1 | Helpdesk | Manual changes to the category for tickets created by using a template will be applied. |
| 9.2 |
| 9.2 | Helpdesk | E-mails can also be displayed in HTML format. The removing and adding of events in and out of problems will be logged out completely. The expiration date of a ticket can also be set manually. When opening a new ticket, the user will see the belonging system to the incident. The database ID of a ticket is displayed in its evaluation. Incidents can be added directly from the ticket overview to a problem. The selection of user, system or component on the ticket has been simplified by considering the relationships between them. E-mails can be printed directly out off the program. The overviews were expanded and include several evaluation columns like the number, duration and cost of workflows and appointments. In e-mail templates a new placeholder for e-mail addresses of all members of the editor group can be used. Background-Improvements in the ticket provide less CPU usage, even by many workflows in the ticket. For better analysis and filter possibilities, a new column with the full category path can be used in the ticket overviews. The selection of the helpdesk employee for a ticket may be provided in depending on the employee group. An incident that was reactivated by a user is automatically solved by the problem, even if this was already closed. Archived tickets will not unintended archived when they were restored. The acquisition of data and the recalculation of the date have been revised for the use of a template and the changing of the ticket category. Comments can also be appended to incidents when they are assigned to a problem. Tickets can be reactivated correctly by the user. Checkbox fields in ticket templates can be edited later also. When you filter your own tickets, the editor group will be considered. The selection of systems when creating a ticket in the user area is now complete. The full-text search for tickets includes also incidents that are assigned to a problem. Processes without start or end date are taken correctly out of ticket templates. You can filter again over the field "editor" in the ticket overviews. |
| 9.2 | Pocket Module | The room is taken correctly in the inventory when you create a component or system. |
| 9.2 | Reporting | A bug that prevented the sending of messages report has been fixed. |
| 9.2 | Patch management | In the patch scan more detailed error messages with notes from the Windows Update Agent can be displayed. Through a central configuration can be achieved, that no longer needed patches can be removed completely from the application or the software distributor. A patch scan can be performed in spite of an activated UAC. The proxy settings to download the catalog file will be considered. |
| 9.2 | Software Deployment | There was an adjustment in saveing the activation of rules for software users. |
| 9.2 | OS Deployment | Support for all editions of Windows Server 2008 R2 and Windows 7 with Service Pack 1 has been integrated. The application has been adapted for the WAIK 2.0 with the use for the PE 3.1 expansion. It is now possible to copy configurations. The timing of the inventory on newly installed systems is now properly taken. |
| 9.2 | License Management | In violation of the license validity period will appear a warning. A license document can be opened directly out of the license. Newly discovered DNA Release Master will appear in the overview again. There was a correction of the calculation for the actual usage of CPU licenses. |
| 9.2 | DeskCenter.Web | Incidents of a problem can also be viewed in the web module. The filter on patch classifications in the system overview in the web module works again. Contents of user fields in an editor group in the web module will not removed unintended. The data in drop down lists in the web module are displayed sorted. In the web module is displayed if checkbox fields were not set. |
| 9.2 | Service Calendar | When creating an appointment, the system will show a hint when it is overlapping with other appointments. Private appointments from your Outlook are no longer visible for other people. |
| 9.2 | Knowledge Base | Files can be appended to articles. A takeover of the attached files, when creating knowledge-base articles from tickets is also possible. |
| 9.2 | Asset Management | Documents can also be opened directly from the document overviews of systems, components and users. When deleting components, additional information will be recorded to improve the identification. The setting of user rights for system-, components- and user overview is now reactivated. The selection of the service staff for systems and components is complete again. A correction in the sorting of master data is done. |
| 9.2 | File & Contract Repository | To a document will now appear in which licenses this document is stored as a license. The removing of the document link of systems and components works in the document overviews again. |
| 9.2 | Remote Management | The WakeOnLan package was adapted to the current AMD standard. When using on-line requests WMI classes can be queried by the configuration of WMI namespaces. |
| 9.2 | Inventory | The One Step Inventory can optionally write a log file in the silent mode. There are new hardware information, for example the maximum memory capacity is determined and the number of free memory locations in the system overview will be displayed. The inventory after installing a new operating system will now delete the previously old collected inventory data correctly. The remote inventory of a 64-bit operating system captures 64-bit applications correctly.. The File Scan in Windows 2000 works again completely. |
| 9.2 | Surface | The icon for the SDI agent in the system tray can be adjusted. In the component- and system overview the vendor name will be displayed in addition to the vendor number. Departments are not only adopted by the AD import, now they will be also created in the master data. The use of keyboard shortcuts in the table overviews is possible again. Quick Scripts can again be retrieved directly from the context menu to a system, component and a user. In the table view of the web module, display errors caused by individual adjustments have been corrected. |
| 9.1 | OS Deployment | A bug by the unattended operating system installation in a test environment without a driver has been fixed. |
| 9.1 | Editing of Licenses | The editing of licenses is also supported for databases for which the compatibility mode for SQL Server 2000 is configured. |
| 9.1 | Basic Package | License management is in the base module usable again, even without SAM package. |
| 9.1 | DNA catalog | The DNA version of the installed catalog is displayed in the surface. |
| 9.1 | Helpdesk | Mail templates
In the email templates, a new placeholder for the database ID of the tickets can be used. This makes it possible to generate for example in a mail a link for a ticket. Mail attachments
Email attachments are sent with the mail again. Projects
New helpdesk projects can be created. POP3/IMAP Support
Problems with retrieving mail via POP3/IMAP have been fixed. Links
Links can be called out directly from a ticket. Dates
Dates associated with tickets can now be edited directly out of the ticket. Full text search
The full-text search in the help desk will now search the problem description, solution and all notes.
In the ticket overview, the problem text can be shown again in the usual form as a preview line. |
| 9.1 | Inventory | Online requests on a local system will work again. Installed applications are re-inventoried properly. |
| 9.1 | Reporting | The full-text search in the reporting was expanded to include the description field of the reports. |
| 9.1 | Asset Management | Tasks will be deleted automatically when the object (system, component or user) for which the tasks have been created will delete. The service partner can be selected correct to systems again. Components can be re-filtered by the selected computer in the system overview. The permission for editing the master data has been corrected. |
| 9.1 | SDI Agent | A display error with faulty SDI files has been fixed. |
| 9.1 | Ticket connection | In Management Studio you can call right out of a ticket via a context menu associated systems, components, and users. |
| 9.1 | Surface | The misconduct in displaying, sorting and filtering data in the tables has been corrected. The sorting in select lists (LookUp) has been corrected. The representation error of multiline text fields in the detail windows to computers, components, and users has been fixed. An error in the display of application windows (main window when the application starts, the dialog box of the column customization, etc.) has been fixed. |
| 9.1 | Event Log | Services write an event entry at startup. Through this it may be easier to verify whether access could be made to the database and whether mistakenly multiple instances of a service configured on the same database. This relates to the management service, the workflow service, the SNMP service and the PXE service. |
| 9.0 | User Interface | Ribbon Design The graphical operating concept for all applications combines the menu controls with the toolbar. All menu sections are arranged – similar to the conventional toolbar – in the Management Studios menu bar, for example “Organization”, “License Management” or “OS Deployment”. One click at the term does not pull down the menu; it shows a list which contains the belonging sub menus. All related terms in one toolbar are clearly visible as ribbon tab – groups. Control Concept The interface of the Management Studio is organized in four working fields which work together: menu bar, navigation bar, display and function bar. You will need noticeably less mouse clicks than before. The hierarchic structure of the navigation bar makes it easier to locate asset related tools. The function bar contains all menu related commands which are structured in different tabs. Dashboards Important status messages and information can be seen at three different dashboards. These status messages and information can be assembled user specific out of a verity of pre-defined fews for every single dashboard. Flexible Windows All windows can be changed in size and most of the windows can be pulled out. In order to this the few area can be maximized by closing the menu-, navigation- and/or function bar. To work with smaller monitors or net books is so possible. Tree Structure All systems, users and components are visible in a clearly arranged in a “tree structure” and allow you a better overview of all information. Full-Text Search With the extended search function you can now search in all text fields when you insert a search term in the search field. All data records that contain the search term will be visible. Data base It is now possible to change data bases directly in the system overview. The login and logout is not necessary. Tasks To use tasks is an opportunity to organize appointment reminders for users without big effort. |
| 9.0 | License Management | User Rights Additional to the licenses now you also can manage user rights (update, downgrade, second use, multiple use). These rights are considered in the license calculation. Upgrades You can now display upgrade rights for licenses. License Types It is now possible to display configurable license types (client-, user-, CPU-licenses and CALs). These define the calculation for the use of the license. Licenses You can restrict licenses to locations, departments and cost centers. The can be defined for full versions, upgrades or service. It is now possible to assign licenses to users or computers (including license validity). For missing license assignments you will get advices and duplicates pop up. The status of the license is displayed in the license overview through five different icons. In the license there will be hints about the status. Software Products Software products will be defined by detection rules. These rules contain software inventory like applications, data, operating systems and/or DNA-products. Contracts Basic agreements with software vendors can be managed now. You can assign attributes like user rights and restrictions to the contract. When you combine a contract with a license the licenses will inherit the features of the contract. Product Key It is possible to assign a product key to the license. In order to this keys can be combined with the system that is assigned to the license. |
| 9.0 | Software Asset Management DNA | Release Master
Release master will be used in the DNA. Detected DNA-objects (obvious detected installations) will be summarized in license relevant release masters. The DNA-objects that are assigned to the release master can be displayed individual. If a license was defined trough a release master, the manual adaptation of the rules in the software product is not necessary if a new program version that belongs to the same release master will be detected. DNA-Catalogue It is possible to create a license over the DNA-Catalogue even before the installation was made. The definition of a software product over a DNA release master includes the classification of additional properties for example pdf writer. For these properties there are fews which make the consolidation of a software environment a lot easier. Application Metering For the application metering there is an automatic assignment of processes over the DNA or in the definition of used data. |
| 9.0 | Service Management | Projects With the function „Create a new project“ you can create and manage different parallel projects. This allows viewing different independent functions. Wizard A wizard supports you by creating an incident. Escalation The definition of the escalation time happens in combination of category and priority. You can define in advance who will get informed in case of escalation or when the reminder will happen. Categories Categories can be created in any intensity and the can be defined by project. Problem Management Different tickets can be combined to one problem, the process is done directly in the ticket and the processing status is given to all included tickets automatically. POP3/IMAP Support Through multiple POP3-connectors the monitoring of different email addresses is possible. For this addresses there is POP3and IMAP support. Tickets Closed tickets can be reactivated (even by the employee) to tie up an existing problem. Tickets can be assigned to defined support employee because of special tasks. The comment function allows the total documentation of all information. A protocol will be created for every ticket change which you can view if needed. Data (screenshots) can be attached directly in the ticket. Ticket drafts The creating and use of ticket drafts is simpler now. By definition of customizable input masks you can define which information the employee has to give in the ticket. |
| 9.0 | DeskCenter.Web | Extended functionality All Data (systems, components, users, tickets) will be represented in tables (tree structure) and saved views are compatible to the management studio. With this structure you will have assorted filter and grouping functions available. Data view Tree structure (left to filter/group) + table structure (middle/right to present the data). Export function for Microsoft Excel and Adobe PDF |
| 8.4.1 | OS Deployment | PE Environment The PXE server is able to boot a system inside the network per TFTP as well into 32 Bit as into 64 Bit environments. The two necessary server installations are not needed anymore. It is necessary to provide the boot images, what is done with only a few clicks. After this the architecture of the boot environment can be chosen over the software. |
| 8.4.1 | License Management | Filescan System variables can be used as placeholders in the include and exclude files of the file scan. |
| 8.4.1 | Software Asset Management
| Software catalogue (DNA) In order to the changes in the structure of the DNA catalogue the update of all new DNA catalogues (latest release date 10.02.2010) requires the new version 8.4.1 (system manager and workflow). Old DNA catalogues also work with the new version. |
| 8.4.1 | System Manager | The creation and configuration of the deployment server is now possible if no access of the database is available. Drivers The manual configuration of the supported operating systems for a driver package is now possible. PXE Service If the TFTP service could not be started, the report will be written into the result log. |
| 8.4.1 | DeskCenter.Pocket | The input with barcode scanners inside the sheet „Label Check“ is supported.
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| 8.4.0 | OS Deployment | Driver Drives are archived in a central driver database and bundled in packages. This can be done manually or with DeskCenter EasyExtract, a tool that scans all drives that are available on a computer (.dcd file). The package can then be imported into the system manager. During the import of the drivers a version check gives you the possibility to exchange older drivers. MAC-addresses
By linking a license key with a computer system it is possible to reserve this key for the attendant MAC-address. This can be done before the installation and offers an automatic allocation to a PC later on. EasyDeploy OS deployment jobs can be handled directly (for already integrated systems) out of the system manager. In combination with the PXE server it is possible to boot the system automatically into the Windows PE environment. Jobs are deposited on the PXE server. The server will start the jobs with the next boot (WakeOnLan or re-start). If the system is still running the initialization can be done right away. Installation The field „MachineSyntax“ has 3 new placeholders for the computer name: „Bios-SerialNo.“, „IP-address“ and „MAC-address“.
Colour symbols in the Desk Center GUI offer you a faster overview over running installations and backups. It is indicated if the installation is finished or failed. Failed installations can be deleted directly out of the overview. Answer files Passwords in the answer file are now encrypted. During the installation the passwords also appear encrypted. PE environment
All activities in the PE environment are linked with the database. This requires only two more PE images (x86 & amd64). The PE environment provides a Windows command line that enables a direct error analysis. Support for WAIK 1.0, 1.1 und 2.0 |
| 8.4.0 | Patchmanagement | New field “downloaded” The installation overview of the system manager has a new field “downloaded”. It gives you the information, if the patch of the workflow service was loaded to the deployer. |
| 8.4.0 | Interface | Result Protocol It is possible to switch to the next or the previous event in the detail window of the event. |
| 8.4.0 | License Management | License documents can be scanned directly out of the editing window and stored in the database. |
| 8.4.0 | Helpdesk | Utf8-support The POP3-conector supports the E-Mail format UTF-8. The POP3-conector interprets incoming emails in this format correctly. |
| 8.3.0 | Basic Package | Energy Management The new function energy management provides automatic shutdown of the network computer via the SDI agent. If no client module is in use, the shutdown starts automatically, otherwise the user can delay the it. At the same time, standard timeout actions can be set up. It is also possible to start computers with the managements service via Wake on LAN. Auto update for SDI Agent without software Deployment The software distributor SDI Agent can now be configured also without the module Software Deployment. Thus an automatic update to the newest version of the SDI Agents is possible. The update is saved at a central place. Asset Management Now it is also possible to recieve the department during the import of users out of the Active Directory Service. Reporting In the e-mail report service a selection field is now available for recipient. Registered e-mail addresses from the user administration can be selected comfortably . |
| 8.3.0 | Helpdesk | In the creation of tickets mails, the recipients can be selected from already imported users via a dialogue window. The same form can also be used for report mails. |
| 8.3.0 | New module Application Metering | The new module enables the recording of finished processes with the SDI service. In the System Manager information is gathered about the duration and utilization frequency. Renamed applications can be recognized by the identification of the former headers. In addition to active processes, that are carried out e.g. on terminal servers, the respective client computer can be determined. The possible coordination of processes to licenses increases the effectiveness of the software license management. |
| 8.3.0 | Service Calendar | Service Calendar available without Helpdesk The module Service Calendar can be added without having the Helpdesk installed. Until now, an activated DeskCenter Helpdesk was necessary to use the Service Calendar. |
| 8.3.0 | OS Deployment | Windows 7 support Even before the release of the new Microsoft operating system, the DeskCenter Management Suite ensures the compatibility with the OS Deployment module. For an unattended installation, an answer file can be generated. |
| 8.3.0 | Realtime System Management | The remote management of the System Manager is expanded by an edit function of the registry of client systems. |
| 8.2.0 | Software Asset Management (SAM) DNA | One of the best software catalogues worldwide builds the backbone of the Software Asset Management (SAM) DNA. Automated product recognition On the base of regularly updated software inventory data, software products are automatically recognized. Newly recognized products are marked in color so that the identification and subsequent processing is eased for the user. In addition to that, the user hase the possibility to propose (individual) software products that are not yet listed in the catalogue. If the recognition patterns can be determined, the current product will be added to one of the next catalogue updates. |
| 8.1.0 | Helpdesk | Protocol of the sent e-mails in the ticket A menu tree replaces the index in the ticket - In order to make the navigation within a ticket more simply and more quickly, the registers were removed and replaced by a tree navigation. |
| 8.1.0 | Patch Management | Changed restart behaviour after installation of patches Now, for a patch the option "immediate restart" can be activated. Therewith also the restart behaviour changes. If this option is not activated, a dialogue menu appears on the target system. The user can accept or delay the restart. |
| 8.1.0 | OS-Deployment | Support of the OS Microsoft Server 2008 Image creation for several partitions.
Image creation using the Admin Mode Editor for the answer file - The answer file offers now the option "use no key for the installation of the operating system". New option "format only" in the OS configuration. |
| 8.1.0 | Software Deployment | Multiple software rules for users and systems VMware ThinApp Package-Editor - This editor makes it possible to subsequently edit virtualized ThinApp packages without having to create them anew. Thus it is not necessary any more to manually edit the configuration file of the package. |
| 8.1.0 | System Management | New script editor In order to comfortably process scripts, a new source code editor is available in the Active Scripting Tool Box. It supports also the programming languages VBSCRIPT and C# and enables therewith also the integration of complex programs. Inventory actions
with every inventory process scripts (VBSCRIPT, C#) can be carried out automaticallly. Central actions
Scripts that are normally executed in combination with the inventory processs, can now be executed also independently after a preset timetable. |
| 8.1.0 | Basic Package | User-defined fields
The DeskCenter Management Suite now permits the generation of a desired number of self-defined input fields. Report per mail
Reports can sent now per e-mail to several receivers, according to a desired timetable. Alphabetical sorting of shortlists |
| 8.0.0 | System Management | Remote management functions are recorded in the event log. |
| 8.0.0 | DeskCenter .Web | The web module automatically recognizes the selected browser language. It is available for the end user in german and english |
| 8.0.0 | System Manager | The application can be installed in german or in english. |