DeskCenter USA Inc
Our company is an independent software producer that operates globally in the area of IT Lifecycle Management solutions. This includes the inventory of hard and software data, effective access to management functions to solve system problems, asset management to show the lifecycle of IT systems from purchase to disposal, the central management of work orders and user problems in helpdesk solutions, the deployment of applications in the company network, automated detection and monitoring of software licenses and a complete overview of status messages in data centers, server rooms and networks.
With the DeskCenter Management Suite, we present organizations with a solution that optimizes administrative tasks within the IT organization. Our software is orientated on the ITIL guideline. ITIL (Information Technology Infrastructure Library) is a Best Practice Framework for the definition and the operation of IT processes. ITIL describes the processes that enable an efficient and effective operation of the whole IT infrastructure.
On the basis of 18 years of experience in system management, we develop our solution in continuous co-operation with our customers. In doing so, we ensure that our products always meet the current requirements and ensure the highest quality. We are proud to present one of the most complete solutions that comes entirely from one producer.
Whether ITIL brings noticeable improvements depends on the efficiency and productivity of the used Lifecycle Management Solution. With the deployment of the DeskCenter Management Suite, you will receive more effective IT processes, create legal security, ease the workload of the service staff and reduce costs within a short time.
This effectiveness is enhanced by our excellent support. All of our support staff and developers are situated in one location to provide the best possible support and a fast implementation of functional development.
To provide an optimal support for our customers, DeskCenter has a global network of partners. This guarantees a reliable regional support for our customers in planning, integration and productivity of our products. As a result of our philosophy, well-known companies like Volkswagen Retail Rhein-Main GmbH, Deutsche Post In Haus Service GmbH, PricewaterhouseCoopers Ltd., N3 Engine Overhaul Service GmbH & Co. KG among others rely on our solutions. The importance of an easy adoption and fast productivity is shown by the increase of our customers by over 300 a year and even more by their case studies.
See for yourself and get convinced!